阿拉斯加航空公司

阿拉斯加航空公司在混合云环境中保持无可挑剔的客户满意度和一流的客户服务

Key Benefits

停机和其他问题减少60%。


平均检测时间从几个小时到不到10分钟。


自助服务访问,查看所有内容如何影响整个环境的全局。

Challenge: Get full visibility into a complex hybrid cloud environment.

阿拉斯加航空公司needed to get full visibility into a complex hybrid cloud environment while deriving insights that would help minimize costly performance issues. The e-commerce team at Alaska Airlines works in an incredibly demanding, complex, and data-rich environment. Whether providing guests with seamless ticket search, travel booking, check-in, or flight notification functionality, or keeping pilots and flight attendants up to date with the information needed to do their jobs, there’s no room for error.

阿拉斯加航空公司通过绩效监控,不断完善客户服务和满意度记录,优化产品交付,确保客户满意——从购票到旅行当天及以后。然而,这种持续的创新不可避免地需要更多的系统、应用程序和平台——无论是在企业内部还是在云中——这会增加减速和停机的风险。随着其向云优先的转变,阿拉斯加航空公司还面临着重新构建应用程序、构建云本地应用程序以及跨混合环境管理不同工作负载的问题。因此,阿拉斯加航空公司转向AppDynamics进行应用程序性能管理(APM)、基础设施监控和可见性以及最终用户监控(EUM)。亚博体育app亚博体育app



从2017年到2018年,通过与AppDynamics的合作,我们能够将停机次数减少60%,我们亚博体育app正在继续保持这一点。

特洛伊·卡斯尔,阿拉斯加航空公司电子商务董事总经理




About Alaska Airlines

Headquartered in Seattle, Washington, Alaska Airlines has a reputation for stellar customer satisfaction and service, consistently scoring well in distinguished industry lists, including ranking "Highest in Customer Satisfaction Among Traditional Carriers in North America" in the J.D. Power North America Airline Satisfaction Study for 12 consecutive years (2008-2019). Alaska Airlines and its regional partners fly 46 million guests a year to more than 115 destinations with an average of 1,200 daily flights across the United States and to Mexico, Canada and Costa Rica.

Solution: AppDynamics monitors hybrid environment to quickly detect and repair issues before they ever impact guests.

亚博体育appAppDynamics在整个基础设施和技术堆栈中提供对航空公司应用程序的实时监控—从旅行搜索、机票购买和登机牌等宾客服务应用程序,到飞行员和乘务员用于航班地图、安全和客户服务的应用亚博体育app程序。这确保了业务的平稳运行和航空公司继续提供卓越的用户体验。

据阿拉斯加州航空公司电子商务董事总经理特洛伊·卡斯尔(Troy Kaser)说,“AppDynamics让我们能够看到我们所有的集成系统的运行情况,全面的视亚博体育app图有助于我们提供尽可能最好的客户服务。AppDynamics使我们能够跨整个技术平台快速检测和修复问题,并缩短解决问题的平均时间。管理和监控应用程序性能以及降低MTTR对我们的客户的生活有着非常重要的影响。

好处:云中的持续创新和显著减少停机和MTTR

In the first year AppDynamics was deployed, Alaska Airlines reduced the number of Level 1 and 2 outages significantly. “From 2017 to 2018, through the partnership with AppDynamics, we were able to reduce the number of outages by 60%, and we're continuing to sustain that,” said Kaser. The time and resources saved with AppDynamics is invaluable to the organization.

“With AppDynamics, our mean time to detection went from hours to less than 10 minutes, which is a huge win for us,” said Nemo Hajiyusuf, Software Engineering Manager, Alaska Airlines. “We are always striving to provide the best customer experience possible for our customers. The holistic view of everything in a single pane of glass along with the ability to detect issues and drill down to fix them before they impact our customers means that we provide a flawless digital experience for our customers.”



通过App亚博体育appdynamics,我们的平均检测时间从小到不到10分钟,这对我们来说是一个巨大的胜利。

Alaska Airlines软件工程经理Nemo Hajiyusuf

支持ing the team’s shift to DevOps, AppDynamics provides everybody — engineers, operations and developers — with a real-time view into what Alaska Airlines’ guests are doing and how applications are performing. Teams can make changes with confidence, see how those changes are affecting the entire system, and iterate in real-time. “Because we are enabling every team member to view that information in real time, they're able to take that in context with the talents and perspectives they have and craft solutions that somebody else couldn't come up with,” said Patrick Boudreaux, Software Engineering Manager, Alaska Airlines. “AppDynamics gives us the big picture to see how the entire ecosystem is coming together and how changes are affecting the customer experience.”

阿拉斯加航空公司凭借其“云优先”战略Microsoft Azure提高可扩展性和灵活性并实现创新。与此同时,向环境中添加云技术引入了重大复杂性。这是Appdynamics闪亚博体育app耀的地方。

Hajiyusuf说:“采用Azure和使用云对我们的团队来说是一个巨大的推动因素。”它允许我们拥有DevOps文化,并对我们的基础设施拥有更多的控制权。通过拥有连续的交付管道和利用云功能(如微服务和无服务器功能),团队能够进行小规模的增量和更快的创新,从而实现新的客户创新。由于AppDynamics提供了对微服务和容器以及所有在Azure中运行亚博体育app的关键应用程序的可见性,我们可以确定我们正在构建健康可靠的解决方案,”她说。亚博体育app

“在前提和alz亚博体育appure上有Appdynamics让我们结束了最终观点的客人正在做的事情,他们试​​图做什么,他们正在努力,以及我们想要的时间更长,所以我们不仅可以识别我们想要投资我们的软件产品的地方,而且我们可能想要移动到云的其他东西进一步启用这种积极体验。“

Patrick Boudreaux,阿拉斯加航空公司软件工程经理

With end-to-end visibility into the user’s experience provided by AppDynamics, Alaska Airlines executives can clearly see the business impact its technology is having. “I'm able to use AppDynamics to give executives the data-driven insights they need in terms of what our users are experiencing and what that means to the bottom line through understanding mean time to resolution, mean time to detection, and overall uptime and performance of our platform,” said Kaser. “They can clearly see how we’re using AppDynamics to better manage the totality of the digital experience — from when the customer checks in all the way through their experience.”

博表示同意。“在前提和alz亚博体育appure上有Appdynamics让我们结束了最终观点的客人正在做的事情,他们试​​图做什么,他们正在努力,以及我们想要的时间更长,所以我们can identify not only where we want to invest in our software products but other things we may want to move to the cloud to further enable that positive experience. Our goal is to always reduce the response time and help guests enjoy their Alaska Airlines experience more.”

该组织期待利用AppDynamics认知引擎,该引擎使用机器学习快速关联软件和业务性能,并实时采取行亚博体育app动以减轻性能问题的影响。”哈吉优素福说:“我们最大的目标之一就是始终保持领先,确保为客户提供最好的体验。”认知引擎将使我们能够更快地发现问题,并在问题影响到我们的客户之前自动进行补救。”yabo2019客户端

亚博体育appAppdynamics允许阿拉斯加航空公司不断改进其数字体验平台,因此客人可以获得最佳的旅行体验,这转化为消费者信任和信心。“通过减少我们拥有的事件数量以及我们如何找到它们的速度,Appdynamics有助于向我们的客人提供一切伟大的服务 - 但它也意味着我们不会睡眠,我们不会分心亚博体育app,我们都不分心Kaser说,时间建设新事物而不是射击或战斗火灾。“

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