Financial Services

Monitor online banking apps, credit processing, claims processing, payment processing, anti-fraud and customer support with AppDynamics.

Most financial institutions have web and mobile apps these days. To keep up and differentiate from their competition, financial companies need to offer a feature-rich app that gives users an exceptional experience and easy access to their accounts.

yabo2019客户端客户预计,无论设备,高度可用性,也很好地,也可以使用易于使用的在线金融应用程序。复杂的财务应用程序环境,遍布各个,对不同的设备支持,对外服务的依赖关系(CCard奖励,客户服务聊天,存款支票等)都有助于不断变化和难以管理的环境。

Status

  • Ensure that the servers supporting the online banking app are up and running.

  • Make sure critical apps are performing.

Troubleshooting

  • Isolate specific users with application analytics by searching for transactions with a specific username that have poor performance.
  • 使用15分钟的视图调查和修复慢速业务交易。

Utilization

  • If JVM Memory consumption has deviated past an automated baseline on a cluster supporting the payment-processing tier, AppDynamics can notify the relevant team about the resource behavioral change.

Cloud auto scaling

  • When service latency degrades 1 standard deviation from the baseline for the ‘web crawling service’ tier, provision another instance in public cloud (Amazon and Azure supported out of the box).
  • Conversely when service latency improves 1 standard deviation above the baseline, instances can be de-provisioned to save money.

Remediation

  • Automatically restart application server instances when memory is approaching exhaustion.

Respond / Triage

  • Create a PagerDuty incident or a ticket on ServiceNow and assign to the proper operations or developer when the ‘send payment’ business transaction response time reaches 3 standard deviations above the baseline that was established over the last 30 days.

Capacity planning

  • Scale infrastructure to handle onboarding a large number of new users.

Business intelligence

  • Gain insight into how many payments were processed per minute from Tier 1 customers during the last hour and how response time affects revenue.

End user intelligence

  • How many end users from California logged into the latest version of the online banking app from an Android device in the last 4 hours?

"AppDynamics has helped us build a stronger argument for getting additional resources when they're needed."

Greg Perrott, Software Architect, Reserve Bank of New Zealand

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